Return and Refund Policy

At Delia, we aim to provide our customers with the best shopping experience. Therefore, we offer flexible exchange options to ensure our customers are confident when ordering from us. Our exchange policy is as follows:

✔ Products can only be exchanged if there is a defect in the product.

✔ Returns are not available.

✔ The customer bears all delivery costs.

✔By ordering from the website or page, the customer agrees to the website's policy and acknowledges that they are aware that an exchange service is available and there are no returns.

✔ If you encounter any problems with your order, please contact us via the page messages, and we will follow up on the issue as quickly as possible. If there is a problem with the delivery company, we need a period of 24 to 72 business hours, as the delivery company is not affiliated with our company and it requires additional time to contact them and follow up on each case individually.